Welcome to Cross Pacific Group Ltd

Care, Logistics, Procurement & Community Support Solutions Across New Zealand and the Pacific.


Cross Pacific Group Ltd is a New Zealand-owned multidisciplinary organisation delivering culturally responsive care services alongside coordinated freight, logistics, procurement, property, and community support solutions across New Zealand, the Pacific Islands, and international markets.We work alongside individuals, families, organisations, projects, businesses, and communities to provide practical support through trusted coordination, professional service delivery, and culturally grounded approaches.Guided by Māori kaupapa and Pacific values, our organisation is committed to delivering services that prioritise professionalism, accountability, respect, operational efficiency, and long-term community wellbeing.


Our Divisions

Home & Community Support Services (HCSS)

Culturally grounded Home & Community Support Services supporting dignity, independence, wellbeing, and quality of life within homes and communities.Our services support older adults, people living with disabilities, individuals recovering from illness or injury, and community members requiring additional day-to-day support.

Freight & Business Solutions

Professional freight, logistics, import/export, procurement, property, and operational support solutions across New Zealand, the Pacific Islands, and international markets.We provide coordinated operational solutions supporting businesses, organisations, projects, procurement requirements, and commercial activities through trusted provider networks and structured management systems.

Business & Operational Services

Our operational and business solutions include:

  • Import & Export Solutions

  • Freight & Logistics Solutions

  • Procurement & Supply Chain Solutions

  • Property Solutions

  • Community Pathways Services

These services are designed to support efficient coordination, reliable communication, and dependable operational outcomes across commercial, community, and project-based environments.


Our Foundation

Māori Kaupapa & Pacific Values

Our organisation is grounded in Māori principles and strengthened by Pacific values that guide how we engage with individuals, families, organisations, and communities.

We prioritise:

  • Manaakitanga

  • Whanaungatanga

  • Respect & Service

  • Accountability

  • Community Wellbeing

  • Cultural Safety

These values shape our commitment to delivering practical, respectful, and outcomes-focused services across all areas of our work.

Our Commitment

Cross Pacific Group Ltd is committed to delivering reliable, professionally coordinated, and culturally responsive services that strengthen people, organisations, projects, and communities throughout New Zealand and the Pacific region.We focus on creating connected solutions that support wellbeing, operational success, and long-term positive outcomes.

Supporting People, Projects & Communities Across New Zealand and the Pacific👉 Contact Cross Pacific Group Ltd

About Cross Pacific Group Ltd

Who We Are


Cross Pacific Group Ltd is a New Zealand-owned multidisciplinary organisation delivering culturally responsive care services alongside coordinated freight, logistics, procurement, property, and community support solutions across New Zealand, the Pacific Islands, and international markets.Our organisation was established to support individuals, families, organisations, projects, and communities requiring structured operational support, practical assistance, and professionally coordinated service delivery across a range of sectors.We work alongside trusted providers, logistics partners, operational stakeholders, healthcare professionals, and community organisations to help ensure services are delivered efficiently, respectfully, and with clear accountability.Through coordinated planning, structured management systems, and culturally grounded approaches, we support connected solutions that strengthen both operational outcomes and community wellbeing.


Our Divisions:Cross Pacific Group Ltd operates across several integrated service divisions including:

  • Cross Pacific Home Care & Support

  • Freight & Logistics Solutions

  • Import & Export Solutions

  • Procurement & Supply Chain Solutions

  • Property Solutions

  • Community Pathways Services

Together, these divisions provide practical, coordinated, and professional support solutions tailored to both commercial and community-based requirements.

Our Approach:Our approach combines structured coordination, professional oversight, trusted provider networks, and culturally responsive engagement to support reliable and effective outcomes.Our model integrates:

  • Assessment and understanding of client and operational needs

  • Structured planning and coordination

  • Engagement with trusted providers and partners

  • Oversight of service delivery

  • Continuous communication and quality monitoring

This approach ensures services are not fragmented but delivered as part of a cohesive support system.


Māori Kaupapa and Pacific Leadership

Our organisational philosophy is grounded in Māori principles and strengthened by Pacific values that guide how we engage with people, organisations, and communities.

We recognise the importance of:

  • Manaakitanga

  • Whanaungatanga

  • Service & Respect

  • Collective Responsibility

  • Community Wellbeing

  • Cultural Safety

These foundations shape our commitment to respectful engagement, professional accountability, and long-term positive outcomes across New Zealand and the Pacific region.

Our Values:Manaakitanga - We uphold care, dignity, respect, and professionalism in every interaction..

Whanaungatanga - We build strong relationships through collaboration, trust, and shared responsibility..

Integrity and Accountability - We operate transparently, responsibly, and ethically across all service areas..

Quality and Safety - We prioritise safe practices, compliance, operational consistency, and continuous improvement.

Community Empowerment - We support individuals, organisations, and communities to strengthen independence, resilience, and long-term wellbeing..

Our Commitment:Cross Pacific Group Ltd is committed to delivering reliable, culturally grounded, and professionally coordinated services that support people, projects, organisations, and communities across New Zealand and the Pacific.We focus on creating connected solutions that strengthen operational success, community wellbeing, and long-term positive outcomes.Our model integrates:

Cross Pacific Home Care & Support

Home & Community Support Services Delivered with Professional Care, Cultural Integrity, and Clinical Oversight

Supporting independence, wellbeing, and safe living across Aotearoa New Zealand.


Cross Pacific Home Care & Support is the dedicated Healthcare Division of Cross Pacific Group Ltd, delivering structured Home and Community Support Services designed to support individuals, whānau, and communities to live safely and independently.Our services are grounded in Māori kaupapa and supported by Pasifika values, integrating cultural understanding with professional healthcare standards. We deliver care through structured systems that prioritise safety, consistency, and accountability, ensuring alignment with New Zealand health and disability service expectations.All services are delivered in accordance with defined care plans and supported by appropriate clinical oversight, quality assurance processes, and continuous improvement frameworks.


Our Services

We provide a range of home and community-based support services tailored to individual needs:

  • Personal Care Assistance

  • Disability Support Services

  • Elder Care Support

  • Home & Household Support

  • Transport Support

  • Community Participation & Social Wellbeing

Each service is delivered in accordance with individual care plans and supported by ongoing assessment and review.

Our Approach

Our approach to care is structured, person-centred, and culturally informed. We work in partnership with individuals, whānau, healthcare providers, and community organisations to ensure services are coordinated and effective.

Care delivery is guided by:

  • Individual needs, goals, and preferences

  • Collaboration with families and support networks

  • Cultural responsiveness grounded in Māori and Pasifika values

  • Professional oversight and accountability

Quality, Safety & Clinical Governance

Cross Pacific Home Care & Support operates under structured governance systems that ensure safe and consistent service delivery.

Our framework supports:

  • Clinical oversight aligned with client needs

  • Ongoing staff training and competency development

  • Health and safety compliance

  • Incident management and reporting systems

  • Continuous quality improvement

Our services are designed in alignment with sector expectations and are structured to meet Designated Auditing Agency (DAA) requirements.

Work With Us

Cross Pacific Home Care & Support works with individuals, families, healthcare professionals, and organisations to deliver reliable and culturally responsive care services.We are committed to providing safe, professional, and accountable service delivery that supports long-term wellbeing outcomes.

About Cross Pacific Home Care & Support


Cross Pacific Home Care & Support is the Healthcare Division of Cross Pacific Group Ltd, a New Zealand-based Māori and Pasifika-led social enterprise delivering structured, culturally responsive home and community support services.Our division was established to provide professional care services that support individuals to remain safely within their homes and communities while maintaining independence, dignity, and connection.


Our Purpose

To deliver safe, reliable, and culturally responsive Home and Community Support Services that improve wellbeing outcomes and support individuals to live independently.

  • Personal Care Assistance

  • Disability Support Services

  • Elder Care Support

  • Home & Household Support

  • Transport Support

  • Community Participation & Social Wellbeing

Our Service Philosophy

Our care model integrates professional healthcare standards with cultural values, ensuring services are respectful, responsive, and aligned with individual needs.We recognise that effective care requires a holistic approach that supports physical, emotional, social, and cultural wellbeing.

Quality, Safety & Clinical Governance

Cross Pacific Home Care & Support operates under structured governance systems that ensure safe and consistent service delivery.

Cultural Framework:

Our services are guided by Māori kaupapa and supported by Pasifika values.

  • Manaakitanga reflects our commitment to care, dignity, and respect in all interactions.

  • Whanaungatanga underpins our focus on relationships, partnership, and collaboration.

  • Kaitiakitanga reflects our responsibility to protect and support wellbeing.

Pasifika values reinforce service, respect, and collective wellbeing across communities.

Governance & Clinical Oversight

Cross Pacific Home Care & Support operates under structured governance systems designed to ensure accountability, safety, and service quality.This includes defined organisational leadership, clinical oversight where required, risk management processes, and continuous monitoring of service delivery.Our systems support compliance with New Zealand health, safety, and regulatory requirements and are aligned with sector expectations for Home and Community Support Services.

Who We Supportt

We provide services to individuals and communities including older persons, people living with disabilities, individuals requiring home-based support, and families requiring assistance with care coordination.

Our Commitment

We are committed to delivering services that are professionally managed, culturally grounded, and focused on long-term wellbeing outcomes.

Home & Community Support Services (HCSS)

Empowering Individuals and Families Through Culturally Responsive Care.


At Cross Pacific Group Ltd (CPGL), Home and Community Support Services form the core of our organisation’s purpose and service delivery. Our Healthcare Division provides professional, person-centred support designed to enhance independence, dignity, and wellbeing for individuals, whānau, and communities across Aotearoa New Zealand and the Pacific.We deliver culturally responsive care grounded first in Māori kaupapa principles, alongside Pasifika values of collective wellbeing, respect, and service. These foundations guide how we engage with people, families, and communities while maintaining strong professional healthcare standards.Our services support individuals to live safely and confidently within their homes and communities, ensuring care is responsive to personal needs, cultural identity, and evolving health circumstances.All services are delivered in alignment with New Zealand health and disability service standards and relevant regulatory requirements. Where required, care is supported through appropriate clinical oversight to ensure safe, consistent, and accountable service delivery.As a Māori- and Pasifika-led social enterprise, CPGL integrates cultural understanding with structured professional practice, creating care environments that are respectful, inclusive, and outcomes-focused.


Our Services & Capabilities

Personal Care Assistance

Personal care services are delivered in accordance with individualised care plans, supporting clients to maintain dignity, independence, and personal wellbeing within familiar environments.Support may include assistance with daily hygiene routines such as bathing, dressing, and grooming, mobility assistance within the home or community, medication support within delegated authority and staff competency, and emotional support through respectful companionship and engagement.

Disability Support Services

Our disability support services focus on enabling independence and supporting individuals to achieve personal goals through structured, strengths-based support.CPGL works collaboratively with clients, families, and healthcare providers to develop individualised support approaches that promote autonomy, participation, and confidence. Services may include daily living assistance, mobility support, advocacy, and coordination alongside existing healthcare or community providers.

Elder Care Services

We provide compassionate support for older adults who wish to remain living independently within their homes and communities.Services focus on maintaining quality of life through assistance with daily living activities, wellbeing monitoring, mobility and nutrition support, and meaningful social engagement. We work closely with families and healthcare professionals to ensure care remains responsive as needs change over time.

Home & Household Support

A safe and well-maintained home environment is essential to wellbeing. CPGL provides practical household support aligned with individual care plans to promote comfort, safety, and independence.Support may include meal preparation, light cleaning, laundry assistance, household organisation, safety checks, and assistance with everyday living tasks that enable clients to remain safely at home.

Transport Support

Transport services enable continued access to healthcare, community participation, and essential services.We provide supported transport for medical appointments, social activities, and community engagement, ensuring accessibility needs are considered while maintaining client safety and comfort.


Community Participation & Social Wellbeing

Social connection plays a critical role in overall health and wellbeing. CPGL encourages participation in community life through supported engagement opportunities that strengthen confidence and reduce isolation.Services may include community outings, cultural and recreational activities, social connection initiatives, and ongoing wellbeing engagement designed to foster belonging and inclusion.

Clinical Oversight & Care Approach

All services operate within structured governance and supervision frameworks to ensure safe and effective care delivery.

Where required, care is supported by Registered Nurse (RN) oversight and guided by:

  • Individualised care planning

  • Ongoing assessment and review processes

  • Collaboration with General Practitioners and allied health providers

  • Continuous monitoring of client wellbeing and service outcomes

This integrated approach ensures services remain responsive, clinically appropriate, and aligned with best practice standards.

Our Care Philosophy

CPGL’s care model is guided by principles that balance professional excellence with cultural responsiveness.Care delivery is person-centred, ensuring services reflect individual goals, preferences, and lived experiences. Families and whānau are recognised as essential partners in care, supporting shared decision-making and holistic wellbeing.Our approach prioritises cultural safety by embedding Māori kaupapa values alongside Pasifika principles, ensuring services respect identity, relationships, and community connection. Outcomes remain central to our work, supporting independence, participation, and long-term wellbeing.

Who We Support

Our Home and Community Support Services assist a diverse range of individuals and communities, including older persons living independently, people living with disabilities, individuals requiring short- or long-term home-based support, families and caregivers seeking additional assistance, and organisations delivering community or government-funded programmes.

Quality & Safety Commitment

Quality and safety underpin all CPGL healthcare services. We maintain structured systems designed to support continuous improvement and safe service delivery.This includes ongoing workforce training and professional development, infection prevention and control practices, comprehensive health and safety systems, incident reporting and review processes, and regular service evaluation to strengthen outcomes and accountability.

Why Choose Cross Pacific Group Ltd

CPGL combines professional healthcare delivery with cultural understanding and community connection. Our services are reliable, respectful, and tailored to individual care plans while maintaining strong governance and operational oversight.Clients and partners choose CPGL for our culturally aligned care approach, trained and supported workforce, consistent communication, and commitment to achieving meaningful outcomes that enhance wellbeing and independence.

Care Outcomes & Impact

Our Home and Community Support Services are designed to achieve measurable and sustainable outcomes for clients and their families.Through structured care delivery, CPGL aims to support independence in daily living, improve health and safety outcomes, reduce social isolation through supported participation, ensure services remain aligned with individual care plans, and strengthen support networks surrounding each client.Progress is monitored through regular reviews, communication with clients and whānau, and collaboration with healthcare professionals where appropriate.

Get Started

To learn more about how Cross Pacific Group Ltd can support you or your whānau through our Home and Community Support Services, please contact our Healthcare Division:Email: [email protected]Cross Pacific Group Ltd — Home & Community Support Services

Personal Care Assistance

Supporting Daily Living with Dignity, Safety, and Professional Care.


Cross Pacific Home Care & Support delivers structured Personal Care Assistance designed to support individuals with essential daily living activities while maintaining dignity, independence, and personal wellbeing.Our services are tailored to individual care plans and delivered in a respectful and culturally responsive manner, ensuring each person receives support aligned with their preferences, needs, and lifestyle.Personal care is provided by trained support workers operating within defined competencies and, where required, under clinical oversight to ensure safe and consistent care delivery.


Scope of Support

Personal Care Assistance focuses on supporting individuals with everyday tasks that may become difficult due to age, disability, illness, or recovery needs. Services are delivered within the home or community environment and are structured to promote independence while ensuring safety.Support may include assistance with bathing, dressing, grooming, toileting, and mobility within the home. Care workers also provide support with positioning, safe transfers, and maintaining personal hygiene, always ensuring privacy, respect, and dignity.Medication support may be provided within staff competency and delegated authority, in accordance with care plans and relevant guidelines.

Service Delivery Approach

All personal care services are delivered in accordance with individualised care plans developed through assessment and ongoing review. Care is coordinated in collaboration with the individual, their whānau, and relevant healthcare professionals.Services are responsive and adaptable, recognising that needs may change over time. Regular monitoring ensures care remains appropriate, safe, and aligned with outcomes.

Cultural Responsiveness

Care delivery is grounded in Māori kaupapa and supported by Pasifika values. This ensures that services respect cultural identity, values, and preferences, while supporting holistic wellbeing.

Outcomes

Personal Care Assistance supports individuals to maintain independence, enhance personal wellbeing, and live safely within their home environment while preserving dignity and quality of life.

Contact Our HCSS Team

Email: [email protected]

Disability Support Services

Enabling Independence Through Structured, Person-Centred Support


Cross Pacific Home Care & Support provides comprehensive Disability Support Services designed to empower individuals to live independently and participate fully in their communities.Our services focus on supporting personal goals, enhancing daily living skills, and ensuring individuals receive consistent, safe, and respectful care aligned with their needs.


Scope of Support

Disability support is tailored to each individual and may include assistance with daily living, mobility, communication, and engagement in community life.Support workers assist with structured routines, skill development, and practical support that promotes independence while ensuring safety and wellbeing.Services may also include coordination with healthcare providers, advocacy support, and engagement with families and support networks to ensure a holistic and integrated approach.

Service Delivery Model

All services are delivered through structured care planning processes, ensuring support is clearly defined, measurable, and regularly reviewed.Our team works collaboratively with individuals, whānau, and external providers to ensure services remain aligned with personal goals and evolving needs.

Cultural and Community Integration

We recognise the importance of cultural identity and community participation. Our services support individuals to engage with their communities, maintain cultural connections, and build meaningful relationships.

Outcomes

Disability Support Services aim to increase independence, strengthen confidence, and improve quality of life through consistent and structured support.

Contact Our HCSS Team

Email: [email protected]

Elder Care Services

Supporting Safe, Independent Living for Older Adults


Cross Pacific Home Care & Support provides Elder Care Services designed to support older adults to remain living safely, comfortably, and independently within their own homes.Our approach focuses on maintaining quality of life, supporting daily living, and promoting social connection while ensuring services are delivered with respect and cultural understanding.


Scope of Support

Elder care services include assistance with daily routines, mobility support, wellbeing monitoring, and companionship. Services are structured to support both physical and emotional wellbeing, recognising the importance of maintaining independence and dignity.Support workers provide assistance with daily activities, ensuring individuals are safe, comfortable, and supported in their home environment.

Care Coordination

Services are delivered in accordance with individual care plans and supported by ongoing monitoring and review. We work closely with families, whānau, and healthcare providers to ensure coordinated and effective care.

Social Wellbeing

In addition to physical support, our services promote social engagement and reduce isolation by encouraging participation in community and family activities.

Outcomes

Elder Care Services support individuals to maintain independence, improve wellbeing, and remain connected to their community while living safely at home.

Contact Our HCSS Team

Email: [email protected]

Home & Household Support

Maintaining Safe, Clean, and Supportive Living Environments


Cross Pacific Home Care & Support provides Home & Household Support services that ensure individuals live in safe, clean, and well-maintained environments.Our services are designed to support daily living while reducing risks within the home and promoting overall wellbeing.


Scope of Support

Support includes assistance with household tasks such as cleaning, laundry, meal preparation, and general home organisation. Services are tailored to individual needs and aligned with care plans.Our team ensures that living environments remain safe, functional, and supportive of independence.

Service Delivery

Services are delivered through structured scheduling and monitored to ensure consistency and quality. Support is provided respectfully and in a manner that maintains client dignity and independence.

Safety & Wellbeing

Maintaining a safe home environment is critical to overall wellbeing. Our services help reduce hazards, support hygiene standards, and ensure individuals can live comfortably within their homes.

Outcomes

Elder Care Services support individuals to maintain independence, improve wellbeing, and remain connected to their community while living safely at home.

Contact Our HCSS Team

Email: [email protected]

Transport Support

Enabling Access, Connection, and Community Participation


Cross Pacific Home Care & Support provides Transport Support services designed to ensure individuals can safely access essential services and remain connected to their communities.Reliable transport plays a critical role in maintaining health, independence, and social engagement.


Scope of Support

Transport services include assistance with travel to medical appointments, community activities, and essential services. Support may also include helping individuals plan journeys and ensuring accessibility needs are met.

Service Delivery

Transport support is coordinated to align with individual schedules and care plans. Services prioritise safety, reliability, and comfort, ensuring individuals are supported throughout their journey.

Community Engagement

Access to transport supports participation in social, cultural, and community activities, helping reduce isolation and promote wellbeing.

Outcomes

Transport Support enables individuals to remain engaged, maintain independence, and access essential services safely and reliably.

Contact Our HCSS Team

Email: [email protected]

Freight & Business Solutions


We provide coordinated business and logistics solutions supporting organisations, commercial operations, and community initiatives across New Zealand, the Pacific Islands, and international markets.Our focus is on structuring and coordinating the movement of goods, services, and operational requirements through trusted providers. This includes managing workflows, supplier engagement, and logistics coordination to ensure efficient and reliable outcomes from start to finish.These solutions are designed to streamline operations across procurement, supply chain, import and export, freight, and project-based requirements, ensuring clear communication, accountability, and consistent delivery standards throughout the process.


Available Business & Logistics Solutions Services:

  • Import & Export Solutions – Managing trade coordination, documentation, and cross-border logistics across New Zealand, the Pacific Islands, and global markets

  • Freight & Logistics Solutions – End-to-end coordination of air, sea, and domestic freight through reliable logistics partners

  • Procurement & Supply Chain Solutions – Structured sourcing, supplier coordination, and procurement support for goods and project requirements

  • Community Pathways Services – Practical support with forms, letters, communication, service connections, and navigating everyday processes

  • Property & Maintenance Solutions – Coordinating property maintenance, repairs, renovations, and compliance-related works through trusted providers

Import & Export Solution

We provide coordinated import and export facilitation services supporting businesses and organisations across New Zealand, the Pacific Islands, and international markets around the world.Our focus is on assisting with the movement of goods across borders by coordinating key documentation, supplier communication, and logistics requirements to ensure shipments are managed efficiently and in compliance with relevant trade processes.This service supports both commercial and project-based imports and exports, from and to New Zealand, the Pacific Islands, and global locations, particularly where structured coordination is required between suppliers, freight providers, and receiving parties.We work to ensure goods are moved smoothly from origin to destination through clear communication and reliable operational coordination.

Freight & Logistics Solutions

We provide coordinated freight and logistics facilitation services supporting domestic and international movement of goods across New Zealand, the Pacific Islands, and global destinations.Our focus is on organising and managing freight requirements through trusted logistics providers, ensuring shipments are planned, tracked, and delivered efficiently and reliably.This service supports a wide range of freight needs, including commercial goods, project cargo, and supply chain movements where structured coordination and clear communication are required from origin to destination.We work to ensure smooth logistics operations by aligning transport providers, schedules, and delivery requirements to achieve consistent and dependable outcomes.

Procurement & Supply Chain Solutions

We provide coordinated procurement and supply chain support, assisting with the sourcing and delivery of goods across New Zealand and the Pacific, including Tonga and surrounding regions.Our focus is on supporting organisations and projects where goods and materials are required as part of approved bids, contracts, or operational requirements.We manage the coordination process from sourcing through to supplier engagement and delivery, ensuring goods are obtained efficiently, transparently, and in line with project specifications.This service is designed to support both commercial and community-based procurement needs, particularly where structured supply chains and reliable access to goods are essential.

Community Pathways Services

We provide practical, hands-on support for individuals, families, and community groups across New Zealand who need assistance with communication and everyday administrative processes.Our focus is on helping people navigate forms, written communication, and formal systems in a clear, simple, and respectful way.We work closely with Pacific and migrant communities, offering accessible support that helps bridge communication gaps and makes everyday processes easier to understand and complete.Our service is not advisory or consultancy-based. We provide practical communication support and assistance to help people get things done.

Property & Maintenance Solutions

We coordinate a wide range of property maintenance, repair, and improvement services through qualified and trusted providers across New Zealand.Our focus is on ensuring properties are safe, functional, and well-maintained through reliable end-to-end coordination of approved trades and service partners.This includes support for general maintenance, upgrades, renovations, landscaping, fencing, painting, concrete works, and remedial work where properties require attention following inspections or compliance checks.All services are managed with clear communication, structured coordination, and a focus on quality outcomes from start to finish.

Property & Maintenance Solutions

Protecting Assets. Maintaining Safe Environments


At Cross Pacific Group Ltd (CPGL), we provide coordinated property and maintenance solutions that support safe, functional, and well-managed environments across New Zealand and the Pacific.Our focus is on structuring and coordinating property maintenance, repairs, and improvement works through qualified and trusted providers. We manage planning, scheduling, and service coordination to ensure compliance requirements are met, assets are protected, and environments remain safe and fit for purpose.Guided by professionalism and cultural awareness, our approach prioritises proactive coordination to prevent issues, reduce risk, and deliver consistent outcomes for clients.


Our Services & Capabilities

We provide coordinated solutions across a wide range of property and maintenance needs, including general repairs, renovations, upgrades, and ongoing maintenance requirements.This includes the coordination of concrete works such as driveways, pathways, and carparks, as well as fencing, decking, landscaping, painting, and general property improvements. We also support remediation works following inspection outcomes or compliance requirements where properties require attention.Our solutions extend to routine maintenance coordination, contractor engagement, and scheduling of works to ensure timely and efficient delivery. We also assist with compliance-related oversight, ensuring health and safety expectations are met and properly documented.For urgent property matters, we coordinate responsive support to manage repairs, incidents, and stakeholder communication efficiently.We also support longer-term asset planning, including preventative maintenance approaches, risk awareness, and structured maintenance planning to help maintain property value and performance.

Who We Work With

Our solutions support a wide range of clients including community housing providers, government and non-profit organisations, commercial property owners, schools, community facilities, and organisations across New Zealand and the Pacific Islands.

Our Approach & Values

We deliver coordinated property solutions through structured systems, clear communication, and trusted provider networks. Our approach is designed to integrate with procurement, logistics, and project-based requirements where needed, ensuring seamless coordination across all related services.We prioritise reliability, safety, accountability, and cost efficiency to support long-term value and operational consistency.

Outcomes & Impact

Working with CPGL ensures properties are maintained, compliant, and operational, with issues managed efficiently through structured coordination. Clients benefit from reduced operational stress, improved asset protection, and reliable oversight of maintenance activities.

Contact Us

To discuss tailored property and maintenance solutions, contact us at [email protected] or call our team to arrange a consultation.

PROCUREMENT & SUPPLY CHAIN SOLUTIONS

Structured Sourcing. Reliable Supply. Coordinated Delivery.


At Cross Pacific Group Ltd (CPGL), we provide coordinated procurement and supply chain solutions that support organisations, projects, and commercial operations across New Zealand, the Pacific Islands, and international markets.Our focus is on structuring and managing the sourcing of goods and materials through trusted supplier networks. We coordinate procurement processes linked to approved bids, contracts, and operational requirements, ensuring goods are sourced efficiently, meet specifications, and are delivered reliably.Our approach ensures clear communication, transparency, and alignment between suppliers, logistics providers, and receiving parties.


Our Services & Capabilities

We provide coordinated solutions across sourcing, supplier engagement, and supply chain management to support a wide range of procurement needs.This includes sourcing goods for project delivery, contract fulfilment, and organisational requirements, both within New Zealand and across the Pacific. We manage supplier coordination, pricing engagement, and procurement workflows to ensure goods are obtained in line with required specifications and timelines.Our solutions extend to managing supply chain coordination, ensuring goods move efficiently from suppliers through to delivery points. We work closely with logistics providers to align procurement with freight and distribution requirements, supporting seamless end-to-end delivery.We also support structured procurement processes for tendered and bid-based work, ensuring sourcing aligns with project scope, budgets, and delivery expectations.

Who We Work With

Our solutions support government agencies, non-profit organisations, commercial businesses, community projects, and contractors operating across New Zealand and the Pacific Islands.

Our Approach

We deliver procurement and supply chain solutions through structured coordination, trusted supplier networks, and clear communication across all stages of the process.Our approach is designed to integrate with import and export, freight, and logistics solutions, ensuring a connected and efficient supply chain from sourcing through to final delivery.We prioritise reliability, transparency, cost efficiency, and accountability to support consistent and scalable outcomes.

Outcomes & Impact

Working with CPGL ensures goods are sourced and delivered efficiently, with procurement processes managed in a structured and reliable way. Clients benefit from streamlined sourcing, reduced complexity, and improved coordination across suppliers and logistics providers.

Contact Us

To discuss tailored procurement and supply chain solutions, contact us at [email protected] or speak with our team to arrange a consultation.

IMPORT & EXPORT SOLUTIONS

Coordinated Trade. Compliant Processes. Global Reach.


At Cross Pacific Group Ltd (CPGL), we provide coordinated import and export solutions supporting businesses and organisations across New Zealand, the Pacific Islands, and international markets.Our focus is on structuring and managing cross-border trade processes, ensuring goods move efficiently from origin to destination. We coordinate documentation, supplier communication, and logistics requirements to support compliant and reliable international trade operations.Our approach ensures clear alignment between all parties involved, reducing delays and supporting smooth trade execution.


Our Services & Capabilities

We provide coordinated solutions across import and export processes, supporting both commercial and project-based trade requirements.This includes managing trade documentation, coordinating with suppliers and logistics providers, and ensuring all requirements are aligned for efficient cross-border movement. We support shipments from and to New Zealand, the Pacific Islands, and global locations.Our solutions extend to coordinating customs-related processes, documentation preparation, and communication between stakeholders to ensure compliance and accuracy throughout the trade process.We also work closely with freight and logistics providers to ensure seamless transition from procurement through to delivery.

Who We Work With

Our solutions support commercial businesses, government and non-profit organisations, importers, exporters, and project-based operations across New Zealand and the Pacific Islands.

Our Approach

We deliver import and export solutions through structured coordination, clear communication, and trusted provider networks.Our approach integrates closely with procurement, supply chain, and freight solutions, ensuring a connected and efficient process across all stages of trade and logistics.We prioritise compliance, accuracy, reliability, and efficiency to support consistent international trade outcomes.

Outcomes & Impact

Working with CPGL ensures import and export processes are managed efficiently and in line with requirements, reducing complexity and improving coordination across suppliers, logistics providers, and receiving parties.

Contact Us

To discuss tailored import and export solutions, contact us at [email protected] or speak with our team to arrange a consultation.

FREIGHT & LOGISTICS SOLUTIONS

Planned Movement. Reliable Delivery. End-to-End Coordination.


At Cross Pacific Group Ltd (CPGL), we provide coordinated freight and logistics solutions supporting the movement of goods across New Zealand, the Pacific Islands, and international routes.Our focus is on structuring and managing freight requirements through trusted logistics providers, ensuring shipments are planned, tracked, and delivered efficiently from origin to destination.We coordinate all aspects of freight movement to ensure reliability, transparency, and consistent delivery outcomes.


Our Services & Capabilities

We provide coordinated solutions across air, sea, and domestic freight, supporting a wide range of logistics requirements.This includes shipment planning, coordination with logistics providers, and managing transport schedules to ensure timely and efficient movement of goods. We support commercial shipments, project cargo, and supply chain distribution requirements.Our solutions extend to tracking and communication throughout the freight process, ensuring all stakeholders are informed and aligned at each stage of delivery.We also work closely with procurement and import/export processes to ensure seamless integration across the full supply chain.

Who We Work With

Our solutions support commercial clients, government and non-profit organisations, importers and exporters, and project-based operations across New Zealand and the Pacific Islands.

Our Approach

We deliver freight and logistics solutions through structured coordination, trusted logistics networks, and clear communication.Our approach ensures alignment between suppliers, transport providers, and receiving parties, supporting efficient and dependable freight movement.We prioritise reliability, visibility, and operational efficiency to deliver consistent logistics outcomes.

Outcomes & Impact

Working with CPGL ensures freight movements are coordinated effectively, with improved visibility, reduced delays, and reliable delivery outcomes across domestic and international routes.

Contact Us

To discuss tailored freight and logistics solutions, contact us at [email protected] or speak with our team to arrange a consultation.

Community Pathways Services

Practical Support. Clear Communication. Real-World Assistance.


At Cross Pacific Group Ltd, our Community Pathways Services provide practical, hands-on support for individuals, families, and community groups across New Zealand.We assist people who need help with everyday processes such as forms, written communication, translation, job connection guidance, and basic organisational setup support. Our focus is on making information clearer and helping people navigate systems in a simple and respectful way.We are not a consultancy or advisory firm - we provide support, communication assistance, and practical guidance to help people complete what they need to do.


Our Services:

We provide general support with:

  • Completing forms and applications

  • Writing support letters and references

  • Translation and communication assistance

  • Job connection guidance (non-recruitment support)

  • General assistance with ACC-related communication (non-advisory)

  • Church, NGO, and community organisation registration support

  • Basic document preparation and information organisation

Who We Support

Our services are used by individuals, families, and community groups who need practical help with communication, documentation, or understanding processes.This includes migrant and Pacific communities, as well as anyone who requires support navigating everyday administrative requirements.

Our Approach

We provide respectful, clear, and practical assistance.

Our focus is on:

  • Simple communication

  • Cultural understanding

  • Step-by-step support

  • Confidential and respectful service

  • Making processes easier to understand

Important Notice

We provide general support services only including communication, documentation assistance, and practical guidance.We are not licensed immigration advisors, legal professionals, or ACC representatives, and do not provide legal or regulated advice.

Contact Us

For Community Pathways Support, please contact: [email protected]

We will respond to guide you to the right support.

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Frequently Asked Questions (FAQ)

1. Home & Community Support Services (HCSS)

1.1 What services does Cross Pacific Group Ltd provide under Home & Community Support Services?

Cross Pacific Group Ltd (CPGL) provides culturally responsive home and community-based support services designed to promote independence, dignity, and wellbeing. Services include personal care assistance, disability support, elder care, household support, transport assistance, and community participation support. Services are delivered according to individual care plans and relevant New Zealand health and disability standards.

1.2 Who can access HCSS services?

Our services support:

  • Older persons living independently

  • People living with disabilities

  • Individuals requiring short-term or long-term home support

  • Families and caregivers requiring assistance

  • Community or government-funded programme participants

Eligibility may depend on referral pathways, funding arrangements, or private service agreements.

1.3 Are services culturally responsive?

Yes. CPGL is a Māori and Pasifika-led social enterprise. Our services are guided by kaupapa Māori principles and Pacific values, ensuring care delivery respects cultural identity, whānau involvement, and community wellbeing.

1.4 Are your staff qualified and supervised?

All support workers operate within defined competencies and receive ongoing training. Services are delivered under structured supervision, including Registered Nurse (RN) oversight where clinically required, ensuring safe and consistent care delivery.

1.5 How are care plans developed?

Care plans are created through consultation with clients, whānau, healthcare professionals, and relevant stakeholders. Plans are regularly reviewed to ensure services continue to meet changing needs.

1.6 Do you follow New Zealand health standards?

Yes. CPGL operates in alignment with applicable New Zealand Health and Disability Service Standards, health and safety legislation, and sector best practices relevant to home and community support services.

1.7 How do you ensure safety and quality?

We maintain:

  • Staff training and competency monitoring

  • Incident reporting systems

  • Infection prevention practices

  • Health and safety management systems

  • Continuous quality improvement processes

1.8 Can families be involved in care?

Yes. We encourage whānau participation and collaborative decision-making to ensure care reflects the individual’s preferences and cultural values.

1.9 How do I start services?

You may contact our Healthcare Division directly:

Email: [email protected]

Our team will arrange an assessment discussion and explain available service options.

1.10 How do I provide feedback or make a complaint?

Clients may provide feedback at any time. Complaints are managed through a structured and confidential process to ensure fairness, resolution, and continuous service improvement.

8. Working With CPGL

8.1 How do we start working with CPGL?

Clients can contact us through the website or email to discuss needs. We will arrange an initial consultation to understand requirements and propose appropriate service solutions.

8.2 Do you offer customised service packages?

Yes. Services are tailored to organisational needs, project scope, and operational requirements.

8.3 How do you ensure quality?

Quality is maintained through structured governance, trained personnel, reporting systems, risk management practices, and continuous improvement processes.

8.4 How can feedback or complaints be made?

CPGL maintains a formal feedback and complaints process to ensure concerns are addressed professionally and promptly.

2. Supporting Facilitation Services

2.1 What are Supporting Facilitation Services?

Supporting Facilitation Services assist clients by organising, coordinating, and overseeing specialised services delivered through trusted external providers. CPGL ensures planning, communication, and service delivery occur efficiently while clients retain oversight and confidence.

2.2 Do you perform the work directly?

Facilitation services focus on coordination, management, and oversight rather than direct trade or specialist delivery, unless otherwise agreed.

3. Property Management & Maintenance

3.1 What property services does CPGL provide?

CPGL provides structured property oversight, preventative maintenance coordination, contractor management, compliance monitoring, and asset protection planning designed to maintain safe and efficient environments.

3.2 Do you manage repairs directly?

We coordinate and manage qualified service providers, ensuring work is completed professionally, safely, and in alignment with agreed maintenance plans.

3.3 Who uses your property services?

Community housing providers, commercial facilities, organisations, and property owners seeking reliable management and maintenance coordination.

4. Procurement & Supply Chain Services

4.1 What procurement support do you provide?

CPGL assists organisations with sourcing goods and services, supplier management, procurement planning, and supply chain coordination to ensure reliable and cost-effective operations.

4.2 Can you source products internationally?

Yes. We work with trusted suppliers across New Zealand, the Pacific, and international markets while ensuring compliance and logistical coordination.

4.3 Do you support community or government projects?

Yes. Our procurement services support commercial operations, development programmes, and community initiatives.

5. Import & Export Services

5.1 What import and export support do you provide?

We coordinate cross-border trade including documentation management, customs support, supplier coordination, and shipment tracking to simplify international trade processes.

5.2 Do you specialise in Pacific trade?

Yes. CPGL has strong experience supporting trade between New Zealand and Pacific Island markets.

5.3 Can you help new exporters?

Yes. We guide organisations through regulatory requirements, planning, and logistics to ensure successful export operations.

6. Freight & Logistics Solutions

6.1 What freight services do you offer?

CPGL provides air freight, sea freight, cargo consolidation, warehousing coordination, project cargo management, and door-to-door delivery solutions.

6.2 Do you handle both small and large shipments?

Yes. We manage everything from individual consignments to full container and project cargo shipments.

6.3 Can you manage logistics end-to-end?

Yes. Our integrated model connects procurement, import/export coordination, and freight logistics into a seamless supply chain solution.

7. Project Management & Consultancy

7.1 What type of projects do you manage?

We support operational, commercial, community, and development projects through structured planning, governance frameworks, and professional delivery oversight.

7.2 Do you assist with funding applications?

Yes. CPGL provides funding readiness support including proposal preparation, planning documentation, and impact frameworks.

7.3 Do you provide policy and compliance support?

Yes. We assist organisations with policy development, compliance planning, and operational system design.

Contact:Cross Pacific Group Ltd
Email: [email protected]
Website: www.crosspacificgroup.co.nz

Terms & Conditions

Cross Pacific Group Ltd (CPGL)Effective Date: 22 OCT 2024
Organisation: Cross Pacific Group Ltd
Website: www.crosspacificgroup.co.nz

1. Introduction

These Terms and Conditions govern the use of services provided by Cross Pacific Group Ltd (“CPGL”, “we”, “our”, or “us”). By accessing our website or engaging our services, clients agree to be bound by these Terms.CPGL operates as a New Zealand-based social enterprise delivering Home & Community Support Services (HCSS) and professional facilitation services across healthcare, property, procurement, logistics, and project management sectors.

2. Scope of Services

CPGL provides services under two primary categories:

Primary Service

Home & Community Support Services (HCSS), delivered in accordance with applicable New Zealand health and disability service standards and relevant regulatory requirements.

Supporting Facilitation Services

Professional coordination and facilitation services including:

  • Property & Maintenance Facilitation

  • Procurement & Supply Chain Facilitation

  • Import & Export Facilitation

  • Freight & Logistics Facilitation

  • Project Management Facilitation

Facilitation services involve coordination, oversight, and management of third-party providers unless otherwise agreed in writing.

3. Healthcare Service Compliance (HCSS)

HCSS services are delivered:

  • In alignment with New Zealand Health and Disability Service Standards

  • Under structured clinical governance where required

  • With appropriate supervision, assessment, and documentation practices

  • Consistent with quality expectations associated with DAA Health certification and auditing frameworks

CPGL does not provide medical diagnosis or emergency medical services.

4. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information

  • Participate in agreed service planning

  • Maintain respectful communication with staff and providers

  • Notify CPGL of risks, hazards, or relevant changes affecting service delivery

  • Meet agreed payment obligations where applicable

5. Facilitation & Third-Party Providers

Where CPGL coordinates services through external providers:

  • Providers remain independent contractors.

  • CPGL facilitates planning, coordination, and oversight.

  • CPGL is not liable for independent contractor actions beyond reasonable coordination responsibilities.

6. Fees and Payments

Fees are agreed prior to service commencement and may include:

  • Service delivery fees

  • Facilitation or coordination fees

  • Project-based pricing

  • Government or funded programme arrangements (where applicable)

Invoices must be paid within agreed terms unless otherwise specified.

7. Cancellations and Service Changes

Clients must provide reasonable notice for cancellations or schedule changes. CPGL reserves the right to adjust services where safety, compliance, or operational risks arise.

8. Health and Safety

CPGL maintains health and safety systems aligned with New Zealand legislation. Services may be suspended if environments present unacceptable safety risks to staff, clients, or contractors.

9. Confidentiality

All client information is treated as confidential and managed in accordance with the Privacy Act 2020 and CPGL internal governance policies.

10. Cultural Commitment

CPGL delivers services guided by Māori and Pasifika values including manaakitanga, whanaungatanga, respect, and collective wellbeing. Cultural safety and inclusiveness are core organisational commitments.

11. Limitation of Liability

To the extent permitted by New Zealand law, CPGL shall not be liable for indirect or consequential losses arising from service use, delays caused by external parties, or events beyond reasonable control.

12. Complaints and Feedback

Clients may submit feedback or complaints through CPGL’s formal complaints process. All concerns are reviewed professionally and addressed within reasonable timeframes.Email: [email protected]

13. Intellectual Property

All website content, branding, and materials remain the property of Cross Pacific Group Ltd unless otherwise stated.

14. Changes to Terms

CPGL may update these Terms periodically. Updated versions will be published on our website.

15. Governing Law

These Terms are governed by the laws of New Zealand.

16. Contact

Cross Pacific Group Limited
Email: [email protected]
Healthcare Services: [email protected]
Phone: (+64) 9 558 5762 | 021 028 48 031
Address: 318/69 Hall Avenue, Māngere, Auckland 2022

PRIVACY POLICY

Cross Pacific Group Ltd (CPGL)Effective Date: 22 OCT 2024

1. Purpose

This Privacy Policy explains how Cross Pacific Group Ltd collects, uses, stores, and protects personal information in accordance with the Privacy Act 2020 (New Zealand) and applicable healthcare confidentiality expectations.

2. Information We Collect

We may collect:

  • Name and contact details

  • Service enquiries and communication records

  • Health or support information relevant to HCSS delivery

  • Service agreements and documentation

  • Billing and transaction information

  • Website usage data

Information collected is limited to what is necessary for service delivery and organisational operations.

3. Healthcare Information (HCSS)

For Home & Community Support Services, CPGL may collect sensitive health-related information required to:

  • Develop care plans

  • Coordinate services safely

  • Meet clinical oversight requirements

  • Maintain compliance with health and disability service standards

  • Support DAA Health audit and quality assurance processes

Health information is handled with strict confidentiality.

4. How Information Is Used

Information may be used to:

  • Deliver and coordinate services

  • Communicate with clients and stakeholders

  • Manage safety and risk

  • Meet legal and regulatory obligations

  • Improve service quality

  • Support funding or reporting requirements

5. Information Sharing

Information may be shared only when necessary with:

  • Healthcare professionals involved in care

  • Government or funding agencies (where authorised)

  • Contractors or service providers engaged through facilitation services

  • Regulatory or auditing bodies where legally required

6. Storage and Security

CPGL maintains safeguards including:

  • Secure digital systems

  • Restricted staff access

  • Confidentiality obligations

  • Secure record storage and disposal procedures

CPGL does not sell personal information.

7. Access and Correction

Clients may request access to or correction of their personal information by contacting:

8. Data Retention

Information is retained only as long as necessary to meet operational, healthcare, or legal obligations.

9. Website Cookies

Our website may use cookies or analytics tools to improve user experience and understand website usage patterns.

10. Cultural Respect and Data Protection

CPGL recognises the importance of culturally respectful information handling consistent with Māori and Pasifika values, ensuring dignity, trust, and community respect in all data practices.

11. Privacy Complaints

If you believe your privacy has been breached, please contact CPGL first. If unresolved, complaints may be made to the Office of the Privacy Commissioner (New Zealand).

12. Policy Updates

If you believe your privacy has been breached, please contact CPGL first. If unresolved, complaints may be made to the Office of the Privacy Commissioner (New Zealand).

Contact

Cross Pacific Group Limited
Email: [email protected]
Healthcare Services: [email protected]
Phone: (+64) 9 558 5762 | 021 028 48031
Address: 318/69 Hall Avenue, Favona, Auckland 2022