Welcome to Cross Pacific Group Ltd

Supporting People. Strengthening Communities. Enabling Connection..

Cross Pacific Group Ltd is a New Zealand-owned organisation delivering culturally grounded Home & Community Support Services, supported by professional facilitation services that help individuals, families, organisations, and communities access essential resources safely and efficiently.Our primary focus is empowering people to live with dignity, independence, and wellbeing within their own homes and communities. Through a Māori-led foundation and strong Pacific values, we provide services that recognise identity, culture, family structures, and community connection as central to wellbeing outcomes.We work alongside whānau, aiga, healthcare providers, community organisations, and government agencies to ensure support is practical, respectful, and outcomes-focused.

Our Primary Service

Home & Community Support Services (HCSS)

Our Home & Community Support Services place people at the centre of care. We deliver responsive, culturally safe assistance that enables individuals to maintain independence while receiving the right level of support for their daily lives.Support is delivered through structured care planning, professional oversight, and collaborative engagement with families and service partners. We recognise that wellbeing extends beyond physical care and includes emotional, cultural, and social wellbeing.Our services assist older adults, people living with disabilities, individuals recovering from illness or injury, and community members requiring additional day-to-day support.

Supporting Facilitation Services

Alongside our primary care services, Cross Pacific Group Ltd provides professional facilitation services that help clients access specialised services through trusted providers. These services ensure planning, organisation, and delivery occur smoothly, reducing complexity for clients and organisations.These supporting services strengthen outcomes by connecting people, services, and resources through structured management and professional oversight.

Alongside our primary care services, Cross Pacific Group Ltd provides professional facilitation services that help clients access specialised services through trusted providers. These services ensure planning, organisation, and delivery occur smoothly, reducing complexity for clients and organisations.These supporting services strengthen outcomes by connecting people, services, and resources through structured management and professional oversight.

Our Foundation

Māori Kaupapa First

Alongside our primary care services, Cross Pacific Group Ltd provides professional facilitation services that help clients access specialised services through trusted providers. These services ensure planning, organisation, and delivery occur smoothly, reducing complexity for clients and organisations.These supporting services strengthen outcomes by connecting people, services, and resources through structured management and professional oversight.

Pacific Values

We embrace Pacific approaches centred on service, respect, family unity, spirituality, and shared responsibility. These values guide how we engage with communities across Aotearoa and the Pacific region.

Our Commitment

We are committed to delivering services that demonstrate professionalism, compassion, accountability, and measurable outcomes aligned with New Zealand health and community service standards.

About Cross Pacific Group Ltd

Who We Are

Cross Pacific Group Ltd is a multidisciplinary service organisation established to bridge practical support services with culturally responsive care delivery.Our organisation was founded on the understanding that individuals and organisations often require structured assistance navigating complex systems - whether accessing Home care support, Organising property maintenance, Managing logistics, or Sourcing essential goods and Services.Rather than operating as direct service contractors across every field, Cross Pacific Group Ltd provides professional facilitation and service integration, ensuring clients receive reliable outcomes through coordinated planning, trusted provider networks, and accountable oversight.

Our Purpose:Our purpose is to improve wellbeing outcomes by simplifying access to services while ensuring cultural respect, safety, and professionalism remain central to every engagement.We focus on removing barriers that prevent people and organisations from receiving timely and effective support.

Our Approach:Our model integrates:

  • Assessment and understanding of client needs

  • Structured planning and service design

  • Engagement with appropriate providers

  • Oversight of service delivery

  • Continuous communication and quality monitoring

This approach ensures services are not fragmented but delivered as part of a cohesive support system.

Māori Kaupapa and Pacific Leadership

Our organisational philosophy places Māori principles first, recognising Te Tiriti partnership values and the importance of culturally grounded service delivery.Pacific values complement this framework through collective responsibility, service leadership, and community wellbeing.Together, these approaches shape how we engage respectfully with diverse communities.

Our Values:Manaakitanga - We uphold care, dignity, and respect in every interaction, ensuring people feel valued and supported.

Whanaungatanga - We build meaningful relationships founded on trust, collaboration, and shared responsibility.

Integrity and Accountability - We operate transparently and responsibly, maintaining professional and ethical standards.

Quality and Safety - We prioritise safe practices, compliance, and continuous improvement.

Community Empowerment - We enable individuals and communities to strengthen independence and resilience.

SERVICES

HOME & COMMUNITY SUPPORT SERVICES

Empowering Independent Living Through Culturally Responsive Care

Home & Community Support Services represent the core of Cross Pacific Group Ltd’s work.We provide structured, person-centred support designed to assist individuals to live safely and confidently within their own homes and communities while maintaining dignity and independence.Our services recognise that wellbeing involves physical health, emotional stability, cultural connection, and social participation.Support plans are developed collaboratively with clients, families, and relevant professionals to ensure services reflect individual goals and cultural needs.Services include personal care assistance, household support, transport assistance, community participation support, and wellbeing engagement programs. Care delivery is monitored to ensure consistency, safety, and positive outcomes.We work closely with families and stakeholders to ensure continuity of care and responsive service adjustments when needs change.

SUPPORTING FACILITATION SERVICES

Property & Maintenance Facilitation

We assist clients by organising reliable property maintenance solutions through qualified providers. Services are planned and monitored to ensure safe living environments, compliance requirements, and asset protection objectives are achieved.

Procurement & Supply Chain Facilitation

We support organisations and community initiatives by managing sourcing processes and supplier engagement. Our facilitation ensures goods and equipment are identified, procured, and delivered efficiently through trusted supply networks.

Import & Export Facilitation

We assist businesses and organisations navigating international trade requirements by managing documentation processes, supplier engagement, and trade workflows that enable smooth cross-border movement of goods.

Freight & Logistics Facilitation

We organise domestic and international freight arrangements, ensuring shipments are planned, tracked, and delivered through reputable logistics providers while maintaining transparency and communication throughout the process.

Project Management Facilitation

We support organisations by structuring project delivery frameworks, engaging suitable service providers, and overseeing implementation to ensure objectives are achieved within agreed timelines and expectations.

Supporting Facilitation Services

CPGL facilitates access to professional services beyond direct care. These facilitation services support organisations, clients, and families by organising, monitoring, and overseeing service delivery through qualified and trusted providers.

Available Facilitation Services:

  • Property & Maintenance Facilitation – Organising reliable property management, repairs, and safety compliance

  • Procurement & Supply Chain Facilitation – Structured sourcing, vendor management, and supply logistics

  • Import & Export Facilitation – Managing trade documentation, compliance, and Pacific trade coordination

  • Freight & Logistics Facilitation – End-to-end shipping solutions across air and sea

  • Project Management Facilitation – Planning, organising, and overseeing projects from start to finish

Property & Maintenance Facilitation

We assist clients by organising reliable property maintenance solutions through qualified providers. Services are planned and monitored to ensure safe living environments, compliance requirements, and asset protection objectives are achieved.

Procurement & Supply Chain Facilitation

We support organisations and community initiatives by managing sourcing processes and supplier engagement. Our facilitation ensures goods and equipment are identified, procured, and delivered efficiently through trusted supply networks.

Import & Export Facilitation

We assist businesses and organisations navigating international trade requirements by managing documentation processes, supplier engagement, and trade workflows that enable smooth cross-border movement of goods.

Freight & Logistics Facilitation

We organise domestic and international freight arrangements, ensuring shipments are planned, tracked, and delivered through reputable logistics providers while maintaining transparency and communication throughout the process.

Project Management Facilitation

We support organisations by structuring project delivery frameworks, engaging suitable service providers, and overseeing implementation to ensure objectives are achieved within agreed timelines and expectations.

Home & Community Support Services (HCSS)

Empowering Individuals and Families Through Culturally Responsive Care.

At Cross Pacific Group Ltd (CPGL), Home and Community Support Services form the core of our organisation’s purpose and service delivery. Our Healthcare Division provides professional, person-centred support designed to enhance independence, dignity, and wellbeing for individuals, whānau, and communities across Aotearoa New Zealand and the Pacific.We deliver culturally responsive care grounded first in Māori kaupapa principles, alongside Pasifika values of collective wellbeing, respect, and service. These foundations guide how we engage with people, families, and communities while maintaining strong professional healthcare standards.Our services support individuals to live safely and confidently within their homes and communities, ensuring care is responsive to personal needs, cultural identity, and evolving health circumstances.All services are delivered in alignment with New Zealand health and disability service standards and relevant regulatory requirements. Where required, care is supported through appropriate clinical oversight to ensure safe, consistent, and accountable service delivery.As a Māori- and Pasifika-led social enterprise, CPGL integrates cultural understanding with structured professional practice, creating care environments that are respectful, inclusive, and outcomes-focused.

Our Services & Capabilities

Personal Care Assistance

Personal care services are delivered in accordance with individualised care plans, supporting clients to maintain dignity, independence, and personal wellbeing within familiar environments.Support may include assistance with daily hygiene routines such as bathing, dressing, and grooming, mobility assistance within the home or community, medication support within delegated authority and staff competency, and emotional support through respectful companionship and engagement.

Disability Support Services

Our disability support services focus on enabling independence and supporting individuals to achieve personal goals through structured, strengths-based support.CPGL works collaboratively with clients, families, and healthcare providers to develop individualised support approaches that promote autonomy, participation, and confidence. Services may include daily living assistance, mobility support, advocacy, and coordination alongside existing healthcare or community providers.

Elder Care Services

We provide compassionate support for older adults who wish to remain living independently within their homes and communities.Services focus on maintaining quality of life through assistance with daily living activities, wellbeing monitoring, mobility and nutrition support, and meaningful social engagement. We work closely with families and healthcare professionals to ensure care remains responsive as needs change over time.

Home & Household Support

A safe and well-maintained home environment is essential to wellbeing. CPGL provides practical household support aligned with individual care plans to promote comfort, safety, and independence.Support may include meal preparation, light cleaning, laundry assistance, household organisation, safety checks, and assistance with everyday living tasks that enable clients to remain safely at home.

Transport Support

Transport services enable continued access to healthcare, community participation, and essential services.We provide supported transport for medical appointments, social activities, and community engagement, ensuring accessibility needs are considered while maintaining client safety and comfort.

Community Participation & Social Wellbeing

Social connection plays a critical role in overall health and wellbeing. CPGL encourages participation in community life through supported engagement opportunities that strengthen confidence and reduce isolation.Services may include community outings, cultural and recreational activities, social connection initiatives, and ongoing wellbeing engagement designed to foster belonging and inclusion.

Clinical Oversight & Care Approach

All services operate within structured governance and supervision frameworks to ensure safe and effective care delivery.

Where required, care is supported by Registered Nurse (RN) oversight and guided by:

  • Individualised care planning

  • Ongoing assessment and review processes

  • Collaboration with General Practitioners and allied health providers

  • Continuous monitoring of client wellbeing and service outcomes

This integrated approach ensures services remain responsive, clinically appropriate, and aligned with best practice standards.

Our Care Philosophy

CPGL’s care model is guided by principles that balance professional excellence with cultural responsiveness.Care delivery is person-centred, ensuring services reflect individual goals, preferences, and lived experiences. Families and whānau are recognised as essential partners in care, supporting shared decision-making and holistic wellbeing.Our approach prioritises cultural safety by embedding Māori kaupapa values alongside Pasifika principles, ensuring services respect identity, relationships, and community connection. Outcomes remain central to our work, supporting independence, participation, and long-term wellbeing.

Who We Support

Our Home and Community Support Services assist a diverse range of individuals and communities, including older persons living independently, people living with disabilities, individuals requiring short- or long-term home-based support, families and caregivers seeking additional assistance, and organisations delivering community or government-funded programmes.

Quality & Safety Commitment

Quality and safety underpin all CPGL healthcare services. We maintain structured systems designed to support continuous improvement and safe service delivery.This includes ongoing workforce training and professional development, infection prevention and control practices, comprehensive health and safety systems, incident reporting and review processes, and regular service evaluation to strengthen outcomes and accountability.

Why Choose Cross Pacific Group Ltd

CPGL combines professional healthcare delivery with cultural understanding and community connection. Our services are reliable, respectful, and tailored to individual care plans while maintaining strong governance and operational oversight.Clients and partners choose CPGL for our culturally aligned care approach, trained and supported workforce, consistent communication, and commitment to achieving meaningful outcomes that enhance wellbeing and independence.

Care Outcomes & Impact

Our Home and Community Support Services are designed to achieve measurable and sustainable outcomes for clients and their families.Through structured care delivery, CPGL aims to support independence in daily living, improve health and safety outcomes, reduce social isolation through supported participation, ensure services remain aligned with individual care plans, and strengthen support networks surrounding each client.Progress is monitored through regular reviews, communication with clients and whānau, and collaboration with healthcare professionals where appropriate.

Get Started

To learn more about how Cross Pacific Group Ltd can support you or your whānau through our Home and Community Support Services, please contact our Healthcare Division:Email: [email protected]Cross Pacific Group Ltd — Home & Community Support Services

Property & Maintenance Facilitation

Protecting Assets. Maintaining Safe Environments

At Cross Pacific Group Ltd (CPGL), we provide professional property and maintenance facilitation services that ensure safe, functional, and well-managed environments. We organise reliable property maintenance solutions through qualified providers, coordinating all planning, scheduling, and oversight to meet compliance requirements, safeguard assets, and support safe living and working spaces. Guided by Māori and Pasifika values, our services focus on proactive management to prevent issues before they occur and deliver measurable outcomes for clients.

Our Services & Capabilities

CPGL facilitates structured property supervision that covers routine inspections, tenant or occupant engagement, and vendor management. Maintenance activities are coordinated efficiently, ensuring both preventative and reactive work is completed to a high standard while minimising disruption. Grounds and cleaning services are arranged to maintain safe, welcoming environments for occupants and visitors. We monitor compliance with health and safety regulations, oversee contractor safety, and manage documentation and reporting. In the event of urgent property issues, our team mobilises emergency support to coordinate repairs, manage incidents, and communicate with stakeholders.We also assist clients in long-term asset protection planning, including lifecycle strategies, preventative maintenance frameworks, risk assessment, budgeting, and sustainability considerations.

Who We Work With

Our facilitation services support community housing providers, government and non-profit facilities, commercial property owners, schools, community centres, and organisations operating across New Zealand and the Pacific Islands.

Our Approach & Values

Through structured systems, clear oversight, and integration with procurement, logistics, and project management services, we deliver culturally responsive and accountable facilitation. CPGL prioritises proactive management, safety, reliability, and cost efficiency to ensure long-term value and operational excellence.

Outcomes & Impact

Partnering with CPGL ensures properties remain safe, compliant, and operational, with maintenance issues resolved efficiently and occupants experiencing secure, well-maintained environments. Organisations gain peace of mind through dependable oversight and structured facilitation.

Contact Us

To discuss tailored property management and maintenance facilitation solutions, contact us at [email protected] or call our team to arrange a consultation.

Procurement & Supply Chain Facilitation

Optimised Sourcing. Reliable Supply Chains. End-to-End Solutions.

At CPGL, our procurement and supply chain facilitation services support clients in efficiently obtaining goods, materials, and services while maintaining reliability, accountability, and cost-effectiveness. We coordinate supplier engagement, procurement processes, and operational oversight, ensuring timely delivery, quality assurance, and seamless integration with client operations. Pasifika and Māori values underpin our facilitation approach, combining professional outcomes with culturally responsive service.

Our Services & Capabilities

We coordinate strategic procurement by evaluating markets, accessing trusted local and international suppliers, and designing sourcing plans aligned with client goals. Supplier relationships are managed to ensure reliability, performance monitoring, contract oversight, and timely deliveries. Supply chains are facilitated from procurement to delivery, integrating transport coordination, customs support, and inventory management to provide end-to-end visibility and control.CPGL also supports community initiatives, government programs, and commercial projects by ensuring sourcing is efficient, cost-effective, and socially responsible.

Who We Work With

Healthcare providers, educational institutions, commercial enterprises, NGOs, government agencies, and Pacific Island partners benefit from our facilitation services.

Our Approach & Values

By integrating structured oversight with transparent processes, CPGL ensures procurement and supply chain operations are culturally informed, outcome-focused, and accountable.

Outcomes & Impact

Clients experience timely access to goods, simplified supply chains, operational efficiency, and measurable social and economic impact.

Contact Us

For procurement and supply chain facilitation enquiries, email [email protected] or reach out to discuss your sourcing needs.

Import & Export Facilitation

Enabling Seamless Pacific Trade.

At CPGL, our import and export facilitation services help organisations, businesses, and community programs navigate complex cross-border trade processes confidently and efficiently. We coordinate logistics, regulatory compliance, and supplier management to ensure goods move smoothly across New Zealand and Pacific Island markets. By combining professional oversight with cultural responsiveness, we enable clients to maximise trade efficiency and economic participation.

Our Services & Capabilities

We manage all aspects of import and export facilitation, including planning shipments, supporting customs documentation, and coordinating with freight and logistics partners. Supplier and vendor engagement is carefully facilitated to ensure production, packaging, and delivery schedules are met. Our team also provides Pacific market advisory, offering insights, compliance guidance, and strategic trade planning to support economic participation and successful project outcomes.

Who We Work With

Our services support exporters and importers, NGOs, government programs, commercial enterprises, and Pacific Island businesses.

Our Approach & Values

CPGL combines end-to-end coordination with cultural awareness, ensuring trade operations are reliable, timely, and compliant. We integrate our facilitation with procurement, logistics, and project management services for seamless service delivery.

Outcomes & Impact

Clients gain streamlined cross-border operations, reduced compliance risk, reliable delivery, and strengthened engagement with Pacific markets.

Contact Us

For import and export facilitation enquiries, email [email protected] to discuss how we can simplify your trade operations.

Freight & Logistics Facilitation

Reliable End-to-End Freight Solutions

CPGL provides professional facilitation services for domestic and international freight and logistics, specialising in air and sea transport across New Zealand and the Pacific Islands. We coordinate shipments, cargo consolidation, warehousing, and delivery to ensure goods reach their destination safely, efficiently, and on time. By managing schedules, transport providers, and communication with stakeholders, we reduce operational complexity for clients.

Our Services & Capabilities

We facilitate freight booking, shipment tracking, and end-to-end logistics management, ensuring timely and efficient transportation. Container shipping and cargo consolidation are organised to optimise costs and maximise operational efficiency. Warehousing and distribution services are coordinated for secure storage, inventory management, and seamless distribution. For complex or oversized cargo, project-specific logistics are facilitated with risk management and compliance oversight.

Who We Work With

Our facilitation services support exporters, importers, project managers, NGOs, government programs, and commercial enterprises in New Zealand and the Pacific Islands.

Our Approach & Values

By linking logistics, supply chain, and procurement, CPGL delivers culturally informed, outcome-focused, and transparent facilitation. Clients receive professional oversight and consistent communication throughout the shipping process.

Outcomes & Impact

Goods are delivered safely and on time, operational objectives are met efficiently, and clients benefit from reduced risk, improved visibility, and reliable logistics management.

Contact Us

For freight and logistics facilitation support, contact [email protected] to discuss your shipping and logistics requirements.

Project Management & Consultancy Facilitation

Structured Thinking. Professional Delivery

At CPGL, our project management facilitation services provide expert guidance to organisations across commercial, community, and government sectors. We organise projects from planning to delivery, coordinating resources, contractors, and timelines to achieve operational and social outcomes. Our approach integrates professional standards with Māori and Pasifika values, ensuring culturally responsive and efficient project delivery.

Our Services & Capabilities

We facilitate governance, planning, and execution by coordinating project schedules, resources, and risk management. Strategic consulting supports organisational analysis, feasibility studies, and stakeholder engagement. Operational processes are structured for efficiency, performance monitoring, and continuous improvement. Policy development and compliance are managed through structured facilitation, while community programs are organised and implemented with measurable outcomes. Funding readiness is supported through documentation, budgeting, and stakeholder alignment.

Who We Work With

Government agencies, NGOs, commercial enterprises, and community organisations benefit from our structured project facilitation.

Our Approach & Values

CPGL delivers professional, culturally informed, and outcome-focused facilitation, combining consultancy insight with practical coordination to simplify complex projects.

Outcomes & Impact

Projects are delivered on time, within budget, and to high standards, while achieving operational efficiencies and measurable social impact.

Contact Us

For project management and consultancy facilitation support, contact [email protected] to arrange a consultation.

Contact Us

We’d love to hear from you! Please fill out the form below and our team will get back to you as soon as possible.

Important: When completing the form, please include what you need in the subject line so we can assist you faster.

Frequently Asked Questions (FAQ)

1. Home & Community Support Services (HCSS)

1.1 What services does Cross Pacific Group Ltd provide under Home & Community Support Services?

Cross Pacific Group Ltd (CPGL) provides culturally responsive home and community-based support services designed to promote independence, dignity, and wellbeing. Services include personal care assistance, disability support, elder care, household support, transport assistance, and community participation support. Services are delivered according to individual care plans and relevant New Zealand health and disability standards.

1.2 Who can access HCSS services?

Our services support:

  • Older persons living independently

  • People living with disabilities

  • Individuals requiring short-term or long-term home support

  • Families and caregivers requiring assistance

  • Community or government-funded programme participants

Eligibility may depend on referral pathways, funding arrangements, or private service agreements.

1.3 Are services culturally responsive?

Yes. CPGL is a Māori and Pasifika-led social enterprise. Our services are guided by kaupapa Māori principles and Pacific values, ensuring care delivery respects cultural identity, whānau involvement, and community wellbeing.

1.4 Are your staff qualified and supervised?

All support workers operate within defined competencies and receive ongoing training. Services are delivered under structured supervision, including Registered Nurse (RN) oversight where clinically required, ensuring safe and consistent care delivery.

1.5 How are care plans developed?

Care plans are created through consultation with clients, whānau, healthcare professionals, and relevant stakeholders. Plans are regularly reviewed to ensure services continue to meet changing needs.

1.6 Do you follow New Zealand health standards?

Yes. CPGL operates in alignment with applicable New Zealand Health and Disability Service Standards, health and safety legislation, and sector best practices relevant to home and community support services.

1.7 How do you ensure safety and quality?

We maintain:

  • Staff training and competency monitoring

  • Incident reporting systems

  • Infection prevention practices

  • Health and safety management systems

  • Continuous quality improvement processes

1.8 Can families be involved in care?

Yes. We encourage whānau participation and collaborative decision-making to ensure care reflects the individual’s preferences and cultural values.

1.9 How do I start services?

You may contact our Healthcare Division directly:

Email: [email protected]

Our team will arrange an assessment discussion and explain available service options.

1.10 How do I provide feedback or make a complaint?

Clients may provide feedback at any time. Complaints are managed through a structured and confidential process to ensure fairness, resolution, and continuous service improvement.

8. Working With CPGL

8.1 How do we start working with CPGL?

Clients can contact us through the website or email to discuss needs. We will arrange an initial consultation to understand requirements and propose appropriate service solutions.

8.2 Do you offer customised service packages?

Yes. Services are tailored to organisational needs, project scope, and operational requirements.

8.3 How do you ensure quality?

Quality is maintained through structured governance, trained personnel, reporting systems, risk management practices, and continuous improvement processes.

8.4 How can feedback or complaints be made?

CPGL maintains a formal feedback and complaints process to ensure concerns are addressed professionally and promptly.

2. Supporting Facilitation Services

2.1 What are Supporting Facilitation Services?

Supporting Facilitation Services assist clients by organising, coordinating, and overseeing specialised services delivered through trusted external providers. CPGL ensures planning, communication, and service delivery occur efficiently while clients retain oversight and confidence.

2.2 Do you perform the work directly?

Facilitation services focus on coordination, management, and oversight rather than direct trade or specialist delivery, unless otherwise agreed.

3. Property Management & Maintenance

3.1 What property services does CPGL provide?

CPGL provides structured property oversight, preventative maintenance coordination, contractor management, compliance monitoring, and asset protection planning designed to maintain safe and efficient environments.

3.2 Do you manage repairs directly?

We coordinate and manage qualified service providers, ensuring work is completed professionally, safely, and in alignment with agreed maintenance plans.

3.3 Who uses your property services?

Community housing providers, commercial facilities, organisations, and property owners seeking reliable management and maintenance coordination.

4. Procurement & Supply Chain Services

4.1 What procurement support do you provide?

CPGL assists organisations with sourcing goods and services, supplier management, procurement planning, and supply chain coordination to ensure reliable and cost-effective operations.

4.2 Can you source products internationally?

Yes. We work with trusted suppliers across New Zealand, the Pacific, and international markets while ensuring compliance and logistical coordination.

4.3 Do you support community or government projects?

Yes. Our procurement services support commercial operations, development programmes, and community initiatives.

5. Import & Export Services

5.1 What import and export support do you provide?

We coordinate cross-border trade including documentation management, customs support, supplier coordination, and shipment tracking to simplify international trade processes.

5.2 Do you specialise in Pacific trade?

Yes. CPGL has strong experience supporting trade between New Zealand and Pacific Island markets.

5.3 Can you help new exporters?

Yes. We guide organisations through regulatory requirements, planning, and logistics to ensure successful export operations.

6. Freight & Logistics Solutions

6.1 What freight services do you offer?

CPGL provides air freight, sea freight, cargo consolidation, warehousing coordination, project cargo management, and door-to-door delivery solutions.

6.2 Do you handle both small and large shipments?

Yes. We manage everything from individual consignments to full container and project cargo shipments.

6.3 Can you manage logistics end-to-end?

Yes. Our integrated model connects procurement, import/export coordination, and freight logistics into a seamless supply chain solution.

7. Project Management & Consultancy

7.1 What type of projects do you manage?

We support operational, commercial, community, and development projects through structured planning, governance frameworks, and professional delivery oversight.

7.2 Do you assist with funding applications?

Yes. CPGL provides funding readiness support including proposal preparation, planning documentation, and impact frameworks.

7.3 Do you provide policy and compliance support?

Yes. We assist organisations with policy development, compliance planning, and operational system design.

Contact:Cross Pacific Group Ltd
Email: [email protected]Website: www.crosspacificgroup.co.nz

Terms & Conditions

Cross Pacific Group Ltd (CPGL)Effective Date: 22 OCT 2024
Organisation: Cross Pacific Group Ltd
Website: www.crosspacificgroup.co.nz

1. Introduction

These Terms and Conditions govern the use of services provided by Cross Pacific Group Ltd (“CPGL”, “we”, “our”, or “us”). By accessing our website or engaging our services, clients agree to be bound by these Terms.CPGL operates as a New Zealand-based social enterprise delivering Home & Community Support Services (HCSS) and professional facilitation services across healthcare, property, procurement, logistics, and project management sectors.

2. Scope of Services

CPGL provides services under two primary categories:

Primary Service

Home & Community Support Services (HCSS), delivered in accordance with applicable New Zealand health and disability service standards and relevant regulatory requirements.

Supporting Facilitation Services

Professional coordination and facilitation services including:

  • Property & Maintenance Facilitation

  • Procurement & Supply Chain Facilitation

  • Import & Export Facilitation

  • Freight & Logistics Facilitation

  • Project Management Facilitation

Facilitation services involve coordination, oversight, and management of third-party providers unless otherwise agreed in writing.

3. Healthcare Service Compliance (HCSS)

HCSS services are delivered:

  • In alignment with New Zealand Health and Disability Service Standards

  • Under structured clinical governance where required

  • With appropriate supervision, assessment, and documentation practices

  • Consistent with quality expectations associated with DAA Health certification and auditing frameworks

CPGL does not provide medical diagnosis or emergency medical services.

4. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information

  • Participate in agreed service planning

  • Maintain respectful communication with staff and providers

  • Notify CPGL of risks, hazards, or relevant changes affecting service delivery

  • Meet agreed payment obligations where applicable

5. Facilitation & Third-Party Providers

Where CPGL coordinates services through external providers:

  • Providers remain independent contractors.

  • CPGL facilitates planning, coordination, and oversight.

  • CPGL is not liable for independent contractor actions beyond reasonable coordination responsibilities.

6. Fees and Payments

Fees are agreed prior to service commencement and may include:

  • Service delivery fees

  • Facilitation or coordination fees

  • Project-based pricing

  • Government or funded programme arrangements (where applicable)

Invoices must be paid within agreed terms unless otherwise specified.

7. Cancellations and Service Changes

Clients must provide reasonable notice for cancellations or schedule changes. CPGL reserves the right to adjust services where safety, compliance, or operational risks arise.

8. Health and Safety

CPGL maintains health and safety systems aligned with New Zealand legislation. Services may be suspended if environments present unacceptable safety risks to staff, clients, or contractors.

9. Confidentiality

All client information is treated as confidential and managed in accordance with the Privacy Act 2020 and CPGL internal governance policies.

10. Cultural Commitment

CPGL delivers services guided by Māori and Pasifika values including manaakitanga, whanaungatanga, respect, and collective wellbeing. Cultural safety and inclusiveness are core organisational commitments.

11. Limitation of Liability

To the extent permitted by New Zealand law, CPGL shall not be liable for indirect or consequential losses arising from service use, delays caused by external parties, or events beyond reasonable control.

12. Complaints and Feedback

Clients may submit feedback or complaints through CPGL’s formal complaints process. All concerns are reviewed professionally and addressed within reasonable timeframes.Email: [email protected]

13. Intellectual Property

All website content, branding, and materials remain the property of Cross Pacific Group Ltd unless otherwise stated.

14. Changes to Terms

CPGL may update these Terms periodically. Updated versions will be published on our website.

15. Governing Law

These Terms are governed by the laws of New Zealand.

16. Contact

Cross Pacific Group Limited
Email: [email protected]
Healthcare Services: [email protected]
Phone: (+64) 9 558 5762 | 021 028 48 031
Address: 318/69 Hall Avenue, Māngere, Auckland 2022

PRIVACY POLICY

Cross Pacific Group Ltd (CPGL)Effective Date: 22 OCT 2024

1. Purpose

This Privacy Policy explains how Cross Pacific Group Ltd collects, uses, stores, and protects personal information in accordance with the Privacy Act 2020 (New Zealand) and applicable healthcare confidentiality expectations.

2. Information We Collect

We may collect:

  • Name and contact details

  • Service enquiries and communication records

  • Health or support information relevant to HCSS delivery

  • Service agreements and documentation

  • Billing and transaction information

  • Website usage data

Information collected is limited to what is necessary for service delivery and organisational operations.

3. Healthcare Information (HCSS)

For Home & Community Support Services, CPGL may collect sensitive health-related information required to:

  • Develop care plans

  • Coordinate services safely

  • Meet clinical oversight requirements

  • Maintain compliance with health and disability service standards

  • Support DAA Health audit and quality assurance processes

Health information is handled with strict confidentiality.

4. How Information Is Used

Information may be used to:

  • Deliver and coordinate services

  • Communicate with clients and stakeholders

  • Manage safety and risk

  • Meet legal and regulatory obligations

  • Improve service quality

  • Support funding or reporting requirements

5. Information Sharing

Information may be shared only when necessary with:

  • Healthcare professionals involved in care

  • Government or funding agencies (where authorised)

  • Contractors or service providers engaged through facilitation services

  • Regulatory or auditing bodies where legally required

6. Storage and Security

CPGL maintains safeguards including:

  • Secure digital systems

  • Restricted staff access

  • Confidentiality obligations

  • Secure record storage and disposal procedures

CPGL does not sell personal information.

7. Access and Correction

Clients may request access to or correction of their personal information by contacting:

8. Data Retention

Information is retained only as long as necessary to meet operational, healthcare, or legal obligations.

9. Website Cookies

Our website may use cookies or analytics tools to improve user experience and understand website usage patterns.

10. Cultural Respect and Data Protection

CPGL recognises the importance of culturally respectful information handling consistent with Māori and Pasifika values, ensuring dignity, trust, and community respect in all data practices.

11. Privacy Complaints

If you believe your privacy has been breached, please contact CPGL first. If unresolved, complaints may be made to the Office of the Privacy Commissioner (New Zealand).

12. Policy Updates

If you believe your privacy has been breached, please contact CPGL first. If unresolved, complaints may be made to the Office of the Privacy Commissioner (New Zealand).

Contact

Cross Pacific Group Limited
Email: [email protected]
Healthcare Services: [email protected]
Phone: (+64) 9 558 5762 | 021 028 48031
Address: 318/69 Hall Avenue, Māngere, Auckland 2022